Below you will find some important guidelines and policies for accessing Tees Active activities. We advise you to read these before visiting our venues and take part in any activities to ensure everyone can have a safe and enjoyable experience.
Fitness Classes
The Gym Environment•
For information on swimming admissions, appropriate swimwear and pool hygiene click here.
Air Tykes
Weather
Objective
Law
Background & Action
Guidance
Equality Analysis
Training
Activity specific etiquette guidance is displayed within the designated activity area.
Booking
Payment
Booking Cancellation
Pay Per Visit
Pre-paid Activ8 Member
Our reception procedures ensure a fair approach, and are as follows:
Card Issues – “Three Strike Rule”
Strike One – If you forget your card/band (for whatever reason) you will be informed of needing to produce it every visit/booking. Admission will be permitted by reception after checking your details; however, a note will be entered onto your membership.
Strike 2 – If you fail to produce your card/band on a second occasion, then you will be reminded of the need to produce your card every visit and that failure to do so will result in full payment being requested for future visits. You will be reminded of the previous incidence already noted (in the last month only). Admission is then permitted by reception after checking your details and making appropriate notes on your data entry.
Strike 3 – If you fail to produce your card/band on a third occasion, then you will be reminded of the need to produce your card, the previous incidences already noted (in last month only) and informed that you must pay for this visit as per the information below.
Where the 3rd strike warning has already been given, you will have to pay the non-member fee for your activity. If you have lost or had your card/band stolen, you can purchase a replacement from reception.
This procedure applies to pre-paid Activ8/Swimming memberships and LiveMore and LiveWell Leisure Card holders (as discounts apply).
Booking & Confirmation
Cancellations & Refunds
Safety
Clothing
Price & Payment
Liabilities
For information on swimming admissions, appropriate swimwear and pool hygiene click here.
Be aware that:
The potential hazards are:
You should not use the sauna or steam room if you:
How to use the sauna and steam rooms safely:
Sauna:
Steam Room:
These guidelines are in accordance with CIMSPA guidelines
Groups / Birthday Parties
The Reef (IB Leisure) Specific Guidelines
Thornaby Pavilion BioBounce Guidelines
PlayBarn (Billingham Forum) Specific Guidelines
White Water Rafting
Bellboating – All Participants must be aged 8 years and above, and be confident in/and around water.
Powerboating – All Participants must be aged 14 years and above, and be confident around water.
Multi-Activity Days (including Team Building) – All Participants must be aged 10 years and above, and be confident in/and around water.
Kayaking Courses & Tuition – All participants must be aged 8 years and above, and be confident in/and around water.
Stand Up Paddleboarding Courses – All participants must be aged 10 years and above, and be confident in/and around water.
Other Paddlesport Safety Guidelines
Water Quality
Our staff endeavour to provide the best service possible and this is appreciated by the majority of our customers. They have the right to work in a safe environment. Anyone who verbally or physically abuses a member of staff may be excluded from all Tees Active managed facilities and can expect to be dealt with by the Police and prosecuted where appropriate.
Find out more about how Tees Active are working with partners to drive positive change in the community.