• It is essential that a member of the team/coach be made aware of any health issues that may affect your workout, including pregnancy. Please refer to our Health Commitment Statement displayed within the venue’s activity areas.
• Where customers allow other customers to use their membership cards to gain access or assist others to gain unauthorised entry to the gym, classes, swimming and sauna/steam, Tees Active reserve the right to withdraw or suspend membership for a period up to 6 months and may not refund/cancel outstanding monies relating to their contract.
• All pre-paid and pay-per-visit customers must check-in, to ensure membership/Leisure Card status is valid and where applicable make payment at reception.
• Please follow the Gym and Class Etiquette information/guidelines displayed in the venue activity areas at all times.
• Spectators are not permitted in the gym or any fitness class.
• Please note, unfortunately it is not possible for children to wait in or around the class studios/gym whilst parents/guardians exercise.
• Mobile phones/devices are actively used to log/register, connect to our equipment and provide information on your programme. Please refrain from sitting on equipment and using mobile phones for other purposes.
• The taking of video or still images, using equipment such as cameras, mobile phones and tablets is strictly forbidden without prior permission from the venue management team.
• Offensive or aggressive behaviour, be it verbal or physical, will not be tolerated.
• Wipe down equipment before and after use with disinfectant spray and paper tissue provided.
• Place all gym bags and personal belongings in the lockers available.

Fitness Classes

• Class participants must check-in at least 5 minutes before the start of their class, in particular equipment-based classes.
• Class participants entry may be refused by the coach if you are more than 5 minutes late for the start. The warm up is an essential part of the class to allow you to exercise correctly and safely. The coach will advise if this has been missed and inform you of the need to check-in at the end of the class once entry is permitted.
• Class participants must register for all Aquafit classes at reception, in order to collect an activity band. This will need to be shown to the coach/staff on the poolside and is required to ensure that class numbers do not exceed the pool capacity for health and safety reasons.
• Mobile Phones must be placed on silent mode or turned off throughout the duration of the class.

The Gym Environment

• If there are key pieces of equipment that were not covered in your induction please ensure you ask for further support as this is required prior to using them.
• All dumbbells and barbells must be replaced carefully on the rack after use.
• Ensure that Olympic training bars are always used with spring safety clips to secure disk weights onto the bar.
• Please avoid dropping weights from a height whilst training as this may cause damage to the equipment and floor area.
• All attachments for machines and bars must be placed in the identified storage container after use.
• The disc weights for the smith’s machine and horizontal bench must be taken off the bar after use and placed on the designated storage rack.
• Please ensure you replace karabiner clips after use, as these are frequently being misplaced resulting in customers having to wait for certain pieces of equipment.
• Replace all functional training equipment after use.
• We ask that you refrain from training in large groups as feedback from other members has indicated that they find this intimidating.
• Please do not sit on unused equipment as people may want to use it.
• Ensure that language and noise levels are appropriate.
• Be mindful of other members and act considerately when using equipment.
• Lastly, do not feel offended if a member of the Activ8 team approaches you to correct/adjust your training techniques.

• No pushchairs or wheelchairs allowed on the poolside without prior permission from the venue management team.
• Any child under the age of 8 years old regardless of their swimming ability MUST be supervised in the water at all times by a responsible person (aged 16 years +). Supervision is on the ratio of ONE adult for every TWO children (excluding lessons).
• Children aged 8 – 10 must be accompanied by a responsible adult, who must remain in the venue at all times.
• Please inform a member of staff if you have a medical condition that may compromise your safety or that of other swimmers before entering the pool.
• If you have experienced sickness or diarrhoea in the last 48 hours you should not enter the pool.
• Get to know the water depth and how/where the pool changes depth.
• Wear approved swimming aids such as armbands if you are a non-swimmer.
• Shower before you swim.
• Follow the rules and obey Safety Notices and the Lifeguards.
• Don’t swim out of your depth. Weak and non-swimmers regardless of age are restricted to designated safe areas of the swimming pool (weak swimmers are those unable to swim 25m of the pool).
• Don’t swim if you have been drinking alcohol / are suffering side effects of drinking alcohol.
• Have fun but be aware that horseplay, ducking and bombing can be dangerous.
• No facemasks, snorkels, flippers or hand paddles to be worn during public swimming sessions.
• No glass facemasks to be worn in the pool at any time.
• No glass or breakable items should be taken into the changing village or poolside.
• We have developed appropriate swimwear guidance to make swimming more accessible across our pools. These guidelines are displayed in the swimming changing village within the venue.
• Babies must wear a swim nappy (available for purchase from our reception, subject to availability).
• Always follow the Swimming Etiquette information/guidelines displayed around the pool areas.
• Wear the blue overshoes provided, outdoor footwear is strictly prohibited on the poolside.

For information on swimming admissions, appropriate swimwear and pool hygiene click here.

• All participants must visit the Ticket Office before proceeding to their activity.
• All participants must meet the minimum requirements below to be allowed access to the Air Trail:
• Participants must be taller than 1.2m (4ft) to be unsupervised on Air Trail.
• Participants between 1m – 1.2m (3ft 6in – 4ft) must be accompanied by a responsible paying adult on Air Trail.
• Air Trail supervision ratio is 1:1.
• All participants must be able to understand and demonstrate knowledge of the safety rules to participate without an adult supervisor.
• Participants must weigh less than 136kg (21st 4lb) and be no taller than 6’6 (201cm).
• You must safely fit within the harness.
• All participants must be healthy and in good physical condition. Please inform a member of staff if you have a medical condition that may compromise your safety or that of other users.
• This activity is not recommended for people with heart problems, back and joint injuries, those who have had recent surgery or women who are pregnant.
• Shoes must be securely fastened to participant’s feet and have closed toes. Flip flops & sandals are not permitted.
• Pockets must be empty with all loose objects which could fall from the course removed.
• No food, sweets or gum allowed to be consumed whilst participating on the course.
• We ask that participants visit the toilet before you participate as you can’t come down and then go back on.
• During your exploration the sling line should stay in front and between your shoulders at all times.
• Do not touch the overhead track system.
• Only one participant allowed on a challenge at a time unless a child is being accompanied by a responsible adult.
• If you get stuck, don’t worry, one of the Air Trail Crew will help you. If they don’t notice you straight away grab their attention but don’t scream and shout, keep calm and they’ll be over to help.
• No running, jumping, hanging in the harness on purpose or horse play is allowed. Anyone displaying these behaviours will be asked to leave for the safety of others.
• Once you’ve reached the end of the trail.
• You must notify a member of staff of any injuries before leaving the site.

Air Tykes

• Children must be minimum 2 years of age and be smaller than 1.2m (4ft) tall to use Air Tykes and must be accompanied by a responsible adult at all times.
• Air Tykes supervision ratio is 1:1.

Weather

• We are an outdoor, all weather facility and ask that participants come prepared and properly attired for the weather forecast on the day of your adventure.
• The only instances when we would close due to the weather are when there are consistent winds of 30mph, or thunder and lightning storms. If we do have to close due to the weather, we will contact everyone booked into the session and rearrange your adventures.

Objective

• To guide staff and customers regarding Breastfeeding in all TAL operated venues.

 Law

• 1 The Equality Act 2010 has 9 protected characteristics and specifically 1 covering pregnancy and maternity pre and post birth. We have undertaken an equality analysis and made relevant changes.

Background & Action

• Breastfeeding in public places is an established practice.
• This is an opportunity to welcome more families and encourage new mothers to use our venues.
• A Breastfeeding Policy statement has been added to the venues guidelines poster.

Guidance

• Breastfeeding is allowed and acceptable in all public areas within TAL venues.
• We support customers who breastfeed in an area that does not perceive an element of risk i.e. Not taking part in a physical activity.
• If a customer complains about another customer Breastfeeding, we can explain politely to the customer that we allow mothers to Breastfeed in our venues and that we will not be asking them to stop.

Equality Analysis

• We have considered current practice and likely customer scenarios together with the environment in which we offer our services and consulted with NHS Public Health officers. We have taken the decision that mothers can Breastfeed in all public areas of the TAL operated venues unless there are perceived safety concerns.

Training

• Awareness Training has been delivered by specialist midwives to key staff who will then cascade information to colleagues in team meetings and training sessions.

• Tees Active has the right to refuse access if a person:

• • Is known to be barred from using a Tees Active facility because of previous behaviour.
  • Is under the influence of drugs, alcohol or any other substance that reduces either responsibility levels or physical ability.
  • Is displaying tattoos or wearing clothing that contains language or images which would be regarded as racist, sexist, homophobic, or insulting about disability, age, or religion and belief.

• In the event of an emergency or the fire alarm sounding, please follow the instructions issued by staff and leave by the nearest fire exit.
• Children under 10 years should be accompanied by a responsible adult, who must remain in the venue at all times. This includes attendance at casual and coached sessions, but excludes Childcare Services.
• After 8pm children under the age of 12 will not be allowed into the facility unless accompanied by a responsible person (16 years+).
• Pay-per-visit customers (including LiveMore and LiveWell Leisure Card Holders) must pay their respective admission fee before proceeding to participate.
• Activ8 pre-paid members must check-in for use of the gym using a Tees Active card or Activ8 band at the turnstile access points or at reception where restricted access applies (under 16’s supervision).
• All customers must check-in for all bookable activities, including classes (live and virtual), junior gym, swimming and sauna and steam. Our self-service kiosks, fitness studio check-in points are available along with reception. Failure to check-in will result in a 50p non arrival charge being applied (see Booking Guidelines for reference).
• Tees Active will withdraw access to all Tees Active managed facilities for a period up to 6 months to any customer found to be accessing the centre’s facilities and activities without making payments or allowing others to use their membership or LiveMore and LiveWell card. This may include suspension of the Membership, LiveMore/LiveWell Leisure Card and is at the management’s discretion.
• Please follow the activity etiquette information and guidelines displayed in the venue at all times.
• Zero Tolerance Statement – “Our staff endeavour to provide the best service possible and this is appreciated by the majority of our customers. They have the right to work in a safe environment. Anyone who verbally or physically abuses a member of staff may be excluded from all Tees Active managed facilities and can expect to be dealt with by the Police and prosecuted where appropriate.”
• Designated carers attending this facility at the same time as their client may be entitled to reduced price or free entry for the same activity. Please speak to a receptionist for full details.
• If you, your child or a person in your care are participating in a coached activity, please inform the receptionist at the time of enrolment if you, your child or the person in your care have a medical condition which may compromise your/their safety or that of other members of the session.
• The taking of video or still images, using equipment such as cameras, mobile phones and tablets is strictly forbidden without prior permission from the venue management team.
• No dogs allowed, except Guide/Assistance Dogs but certain restrictions apply.
• All Tees Active managed facilities are smoke free buildings. Smoking is defined as the smoking of cigarettes, cigars and pipes. This also includes the use of electronic cigarettes (e-cigarettes).
• Only clothing and footwear appropriate to the activity you are participating must be worn at all times. Footwear should be clean and none marking, and not cause damage to the floor or playing surface.
• Valuables must be placed in lockers and are left/stored at owner’s risk.
• Glass bottles/containers are not permitted in the venue.
• All Tees Active venues are registered with Breastfeeding Welcome Scheme and welcome children to be breastfed in all public areas on the premises where there are no safety concerns i.e. not taking part in a physical activity. Tees Active’s breastfeeding guidance is available upon request.
• Activity specific etiquette guidance is displayed within the designated activity area.

Booking

• All pre-paid members or Leisure Card holders can book 8 days in advance, online, at the centre or by telephone. Non-members can book 7 days in advance, online, at the centre or by telephone.
• On request, all members must produce their card or wristband on every visit, and should you repeatedly fail to do so you may be asked to pay the non-member rate.
• You are required to check-in for all activities bookings at reception, self-service kiosk or studio check-in points.

Payment

• Pre-paid members, Leisure Card holders and non-members must make payment for bookable activities at the time of booking.

Booking Cancellation

 Pay Per Visit

• Our cancellation policy stipulates pay-per-visit customer must give 24 hours notice to cancel their place.
• We do encourage you to notify us after the required 24 hours notice period if you are unable to attend, as this may enable us to reallocate your place to another customer.
• If you are a pay-per-visit customer and we are able to resell your place, we can then transfer you to another session and you would not be classified as a non-attendee. However, if we are unable to resell your place, you will forfeit your fee.
• We advise non-members and LiveMore and LiveWell Leisure Card Holders to contact reception to make arrangements to cancel/re-arrange bookings.

Pre-paid Activ8 Member

• If you are a pre-paid member, you can cancel your activity booking (class, swim or sauna) up to 60 minutes before the start of the session.
• Failure to cancel will result in a 50p non arrival charge being applied to your Tees Active account. This will result in your membership being in default and will restrict access to the facilities and making any further bookings.
• The account will be unlocked on receipt of payment which can be made via the ‘My Debts’ section in your Tees Active online account or at reception.
• We advise pre-paid members to cancel class bookings online via your Tees Active online account as soon as possible, as this allows the ‘notify me’ action to be triggered via e-mail to let other members know spaces are available.
• Alternatively, all activity booking can be cancelled at reception or by telephone. We do not accept any activity booking cancellations via email.

Our reception procedures ensure a fair approach, and are as follows:

Card Issues – “Three Strike Rule”

Strike One – If you forget your card/band (for whatever reason) you will be informed of needing to produce it every visit/booking. Admission will be permitted by reception after checking your details; however, a note will be entered onto your membership.

Strike 2 – If you fail to produce your card/band on a second occasion, then you will be reminded of the need to produce your card every visit and that failure to do so will result in full payment being requested for future visits. You will be reminded of the previous incidence already noted (in the last month only). Admission is then permitted by reception after checking your details and making appropriate notes on your data entry.

Strike 3 – If you fail to produce your card/band on a third occasion, then you will be reminded of the need to produce your card, the previous incidences already noted (in last month only) and informed that you must pay for this visit as per the information below.

Where the 3^rd strike warning has already been given, you will have to pay the non-member fee for your activity. If you have lost or had your card/band stolen, you can purchase a replacement from reception.

This procedure applies to pre-paid Activ8/Swimming memberships and LiveMore and LiveWell Leisure Card holders (as discounts apply).

• These Booking Terms and Conditions apply to the booking of Go Climb Billingham Forum, (the ‘Activities’) and any further products offered by GoClimb Billingham Forum.
• These Booking Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
• These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
• No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by GoClimb Billingham Forum.
• GoClimb Billingham Forum reserves the right to make changes to the Activities for any reason.
• All bookings are subject to the Rules which apply to the relevant activity. A copy of the rules is displayed on site.
• Participants who do not comply with the rules will not be allowed to take part. If you break the rules when you are on the walls you may be asked to leave and you will not get a refund.
• Participants using the GoClimb must be able to understand and demonstrate knowledge of all safety rules and the environment of the course to go on without adult supervision.
• Participants must be minimum 4 years of age to take part in the activity.
• Participants must fit in the harness.
• Participant maximum weight is 23stone (150kg).
• You should be in good health to participate.  Do not participate if you suspect your health could be at risk or you could aggravate a pre-existing condition.  We do not recommend anyone with the following conditions take part:

• • Pregnancy
  • Neck problems
  • Back problems
  • Heart Problems
  • Recent surgery
  • or any recent physical conditions that may be aggravated by the activity

• Participants under the influence of drugs or alcohol are not permitted.
• We only allow trainers to be worn whilst climbing and do not allow boots, climbing shoes, flip-flops or heeled shoes in the climbing zone. If you are unsure please contact GoClimb prior to your visit.
• All footwear must be clean and free from dirt before entering the climbing arena.
• Ensure that trainers are secure and your laces are tied and tucked into your trainers. No loose fitting footwear is allowed.
• You must ensure you are not carrying any loose objects such as phones or cameras.
• Your pockets must be empty and all jewellery must be removed prior to climbing. If rings can’t be removed then they must be taped up.
• Participants wearing glasses must ensure they are secure.
• No chewing gum, food or drinks are allowed in the climbing arena.
• All personal items must be left in the lockers provided or with a spectator. GoClimb is not responsible for lost or misplaced personal items.
• All excessively loose clothing, hooded jumpers, hats and scarves must be removed prior to climbing.

Booking & Confirmation

• No booking shall be deemed to have been accepted unless accepted in writing (which includes an email confirmation) by GoClimb Billingham Forum.
• You must advise GoClimb Billingham Forum as soon as possible of any mistake in the GoClimb Billingham Forum booking confirmation. GoClimb Billingham Forum shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activity and no refunds or compensation will be payable in such circumstances.
• If any participants from group bookings do not attend the activity, the total cost for the group will still apply. Extra participants may be added subject to availability and additional costs.

Cancellations & Refunds

• If for some reason we have to cancel your activity we will notify you at our earliest convenience and ask you to re-schedule your session for another time. If GoClimb Billingham Forum has to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
• Payments made by debit or credit card will be refunded to the same card. Refunds will be given only when facility’s operatives cancel the booking.
• Booking in advance guarantees your space on a session of your choice, however we do not offer refunds if you wish to cancel your booking if the facility is in operation.  If you choose to cancel up to 24 hours before your session we will reschedule your booking, subject to availability. Applies to bookings of less than 10 people only.
• We do not accept cancellations nor permit bookings to be rescheduled within 24 hours of your booked session. However, your ticket can be transferable to another person for the same date and time. Applies to bookings of less than 10 people only.
• Bookings of 10 or more people cannot be rescheduled within 5 days of your session. However, your tickets can be transferable to other persons for the same date and time.
• Bookings eligible to be rescheduled need to be booked for a session within one month of the original booking date. Bookings can only be rescheduled once.

Safety

• All participants will receive safety training from a GoClimb instructor prior to their session.
• GoClimb Billingham Forum reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
• After the safety briefing, participants will not be directly supervised by an instructor. Participating adults accept responsibility for the safety of him or herself and for supervision of children in his or her care.
• All participants must be reasonably fit and healthy, and are subject to the height and weight restrictions as stated on the website. GoClimb Billingham Forum uses harnesses that cover most body types. If your body type prevents the safe fitting of these harnesses, you will not be able to participate and you will be given a full refund.
• All participants are required to wear a harness provided by GoClimb and fitted by an instructor and once fitted, participants must not tamper with the fittings.
• If participants are in any doubt as to whether they should attempt the Activity they are advised to spectate before booking. If participants have medical concerns or suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others, then they are advised to consult their doctor in advance. GoClimb Billingham Forum is not recommended for participants with the following conditions:

• • Back problems
  • Neck problems
  • Heart Problems
  • Recent surgery
  • or any recent physical conditions that may be aggravated by the activity.

• Participation in the Activity is entirely at the participants own risk.
• Due to the physical nature of the Activity, GoClimb Billingham Forum does not permit pregnant women to participate. If this rule is not adhered to GoClimb Billingham Forum take no responsibility whatsoever and the participant accepts they do so at their own risk.
• GoClimb Billingham Forum shall be entitled to prevent any person from undertaking or completing the Activities if it deems the behaviour of any participant unsuitable.
• Participants must be dressed appropriately, and, for safety reasons, GoClimb Billingham Forum reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
• No refunds or compensation will be payable by GoClimb Billingham Forum in the event that any participant is not permitted to, or decides not to, undertake or complete the Activity.

Clothing

• It shall be the responsibility of all participants to ensure that they are dressed appropriately. All excessively loose clothing, hooded jumpers, hats and scarfs must be removed prior to climbing.
• Participants may not undertake the Activity in flip flops, heeled or specialist climbing shoes. All footwear must be clean and free from dirty before entering the climbing arena. Long hair must be tied back.
• GoClimb Billingham Forum will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activity.

Price & Payment

• Subject to any terms agreed in writing by GoClimb Billingham Forum our charges for the Activity shall be due in full at the time of booking.

Liabilities

• GoClimb Billingham Forum shall not be responsible for the loss, or damage, of or to any property arising from the booking of or participation in the Activity.
• There is a parking area at the site. Any vehicle and its contents are left at the owner’s risk.
• Except as otherwise provided in these Booking Terms and Conditions any liability of GoClimb Billingham Forum shall be limited to the refund of any charges paid to GoClimb Billingham Forum.
• The purchase/possession of your ticket shall constitute an acceptance by the holder of these terms and conditions and imply an undertaking on the part of the holder to observe them. In the event of any breach of these terms and conditions GoClimb Billingham Forum reserve the right to cancel your ticket and retain any monies paid.

• Skaters must always skate anti-clockwise around the rink.
• Keep to the outside of the rink if you are a beginner.
• Listen to and abide by the instructions issued by the Ice Arena Team.
• Watch where you are going – stay alert to your surroundings and other skaters.
• Look behind you before you stop/when practicing backward moves.
• Don’t skate at excessive speeds.
• Don’t skate in chains of three or more people.
• Don’t carry anyone on the ice.
• Don’t sit on or climb over the barrier or hang off the perspex barrier.
• Don’t chip, spray or throw ice.
• Don’t eat or drink, or drop litter on the ice.
• Don’t listen to music through personal head/ear phones when on the ice rink.
• Don’t use mobile phones, cameras/video recorders on the ice rink.
• Keep off the ice when it is being resurfaced.
• Don’t run around the ice rink/circulation areas.
• Children under the age of 5 years of age must be accompanied on the ice rink at all times by an adult (aged over 16 years of age).
• Children under 10 years of age should be accompanied in the arena by an adult (aged over 16 years of age) at all times.  This includes attendance at casual and coached sessions, but excludes Childcare Services.
• After 8.00pm, children under the age of 12 will not be allowed entry into the facility unless accompanied by an adult (aged over 16 years of age).

• Dress code for competitive games must be adhered to:
  • MEN
    – Grey Trousers (Not Corduroys or Jeans).
    – Plain White Shirt.
    – Brown, White or Grey Bowling Shoes.
  • LADIES
    – Grey Skirt.
    – Grey Tailored Trousers.
    – Brown, White or Grey Bowling Shoes or approved Sandals

• Dress Code for non-competitive games
  – Players do not have to comply with the dress code for competitive games.
  – Players may wear casual clothes for roll-ups and practice sessions

• Be conversant with both the “Laws of the Game” and “Club Rules” and observe them.
• Respect the decision of the umpire.
• Be punctual and correctly attired for all games in order to commence play on time.
• Keep quiet and refrain from moving when players are on the mat.
• Stand behind the mat while your opponent bowls.
• Always stand still at the head when a player is about to bowl – movement at the head or talking at the end of the mat can be very distracting.
• Always allow your opponent the right to the head, as spelt out in the “Laws of the Game”, failure to do so decreases the enjoyment of the game (Law 49).
• When changing ends, walk close to the centre of the rink with the minimum of delay or you could distract the players on the next rink.
• Do not delay play – always play your bowling with the minimum of delay.
• Never play your bowl before the previous bowl has come to rest.
• Keep track of play and be ready to bowl when it is your turn.
• Every player at the mat end must assist in collecting the bowls when the end is over.
• Always pay the skip the respect of waiting for his/her decision. Do not step onto the mat and indicate which way you intend to play – wait for the skip’s instructions.
• Never applaud “lucky” bowls – accept them graciously.
• Never complain about “lucky” bowls – they tend to equal each other out over the session.
• Respect the rinks surface at all times. DO NOT:-
  • Drop bowls onto the surface
  • Stand on the edge of the rink
  • Stand on the bank
  • Walk in the ditches
  • Run on the rink
• Always inform your opponent if you wish to leave the rink.
• If you lose, be a GOOD loser – don’t blame your loss on people, the rink, weather, bowls etc.
• Win or lose, always shake hands with your opponent and thank them for the game. Don’t be taken with your win today, the position could be reversed tomorrow.
• When playing singles, whether you have won or lost, be sure to thank the marker. Remember that they have given up their own time to assist in your game. You can repay him or her by being courteous.
• It is polite to thank the umpire of the day before leaving the club.
• Learn to be a good marker. When offering your services remember that the marker can make or break a game.
• When not playing, take care not to walk across the end of rinks when players are on the mat about to deliver, movement can be very distracting.

• Swim/move away from the inflatable immediately when you fall off.
• You must not try and jump back on the inflatable once you have fallen off.
• Under 16’s only are allowed on the inflatable.
• Armband users wishing to use the inflatable must be accompanied by an adult walking alongside the inflatable to assist the user.
• No pushing other users off the inflatable.
• Do not swim underneath the inflatable.
• All weak/non swimmers MUST wear armbands at all times. A weak swimmer is defined as someone who CANNOT swim 25 metres unaided or without stopping.
• Do not come within 1 metre of either side of the inflatable if you are not swimming or using the inflatable. However, parents may assist their child if they should fall into the water.
• Users must wait/queue by the entry point until the member of staff tells them it is safe to go.
• For inflatable pool parties, hirers must provide ‘in water’ supervision of 1 adult to 15 swimmers, in addition to the national Under 8’s water supervision guidance of 1 adult to 2 children, regardless of age or ability.

For information on swimming admissions, appropriate swimwear and pool hygiene click here.

Be aware that:

• The sauna operates at a temperature of 65 – 90^oC. The higher benches are the hottest, the lower benches are cooler – vary your position for your own comfort.
• The steam room operates at a temperature of 40 – 50^oC at 80 – 100% humidity.
• The sauna and steam room controls should only be adjusted by an authorised person.

The potential hazards are:

• Adverse reaction to heat and rapid temperature change, resulting in nausea, giddiness, fainting or unconsciousness.
• Keep away from/clear of room inlet.
• Hot stove burns – do not try and access the sauna hot stove.
• Do not try to access the stove to dry towels or place towels above vents.
• Slipping injuries caused by wet flooring.

You should not use the sauna or steam room if you:

• Have a serious illness, or have a heart condition, high or low blood pressure, suffer from migraines or respiratory condition or any other medical condition which may affect your reaction to heat. Consult your doctor first.
• Are taking medications for the above conditions or of which you are unsure as to the advisability of using the sauna and steam rooms. Consult your doctor first.
• Have a contagious disease, infectious skin condition, open sores or wounds.
• Are diabetic with damaged feet or peripheral neuropathy who experiences reduced sensation in your feet.
• Have an illness causing an inability to perspire.
• Have had a heavy meal within one and a half hours.
• Are under the influence of drink or drugs.
• Have recently exercised. Time should be allowed to enable body temperature to return to normal levels.
• Are pregnant, as their use raises the internal core body temperature that could result in ill effects.
• Diabetic – people with diabetes must check with their doctor before using the facilities.
• Are under 16 years of age.
• Elderly – whilst you may gain benefits from using the facilities, you must check with your doctor before using the facilities.

How to use the sauna and steam rooms safely:

• You are to arrive no earlier than 5 minutes prior to the start of your pre-booked session and sign in at Reception.
• Change into appropriate swimwear and place belongings in the locker provided.
• Remove any metal in the form of watches, jewellery, etc as they can become very hot in the sauna & steam rooms.
• Remove contact lenses for they can become uncomfortable.
• Have a thorough warm shower to cleanse your skin and remove all traces of soap, perfumes, etc.
• Enter the sauna or steam room and for hygiene reasons sit / lie down on a towel.
• Always drink plenty of water to replace the fluids lost during perspiration.
• If at any time you feel ill, leave immediately and consult with staff or seek medical advice if necessary.
• When the heat becomes too uncomfortable, leave the sauna or steam room to cool down gradually, or take a cold shower (this should only be done by those in very good health who have experienced such dramatic sensations previously with no ill effect).
• When you have cooled down you may return to the sauna or steam room to experience more heat. Again, leave when you feel too uncomfortable – it should be a pleasurable experience, not a trial.
• When finished, cool off for the final time, enjoying the sensations the sauna and steam rooms have created until your body temperature has returned to near to normal before taking a final warm shower and dressing.
• At the end of your pre-booked session, you are to change and leave promptly to allow cleaning/preparation for the next session users.

Sauna:

• The sauna higher benches are the hottest, the lower benches are cooler – vary your position for your own comfort. Sit or lie on a bench at a height where the heat is comfortable for you.  This will raise the body temperature and start perspiration.
• Water dosing to the stove is automatic / controlled. Do not add water to the stove – respect the needs of other users.
• The hot/cold cycle can be repeated as often as comfort allows.

Steam Room:

• Relax for 6-12 minutes in the steam or less if it is not comfortable. This will raise the body temperature and the perspiration will clean the pores of the skin.
• Return to the steam room for a further 5 – 10 minutes.
• When you are ready to complete the steam session, leave the steam room, cool down and you may wish to take a final cold shower.

These guidelines are in accordance with CIMSPA guidelines

• All children must be accompanied by a supervising adult (16+ years) and remain the responsibility of their parent or guardian at all times. Tees Active does not accept responsibility for supervision of children.
• The taking of video or still images, using equipment such as cameras, mobile phones and tablets is strictly forbidden without prior permission from the venue management team.
• Children should use the toilet and wash their hands before entering the play area.
• Sharp objects and jewellery must be removed and left with parents/guardians. Spectacles should only be worn if used with a retainer strap and have shatter proof lenses.
• Clothes with toggles or cords should not be worn in the play area and sharp objects should not be taken into the play area.
• We recommend that children wear long sleeves and trousers to avoid friction burns
• Socks must be worn at all times whilst on the play equipment. Parents/guardians must always accompany children to the toilets, shoes must also be worn to the toilet.
• No food, drinks including drinks bottles or chewing gum should be taken into the play area.
• Children who are unwell should not enter the play area.
• Balls or other soft play objects should not be thrown at each other.
• Fighting or bullying and unruly behaviour will not be tolerated.
• Report ALL accidents to a member of staff, to ensure that we can provide any necessary assistance and minimise the potential of re-occurrence.
• Any damages to soft play equipment must be reported to a member of staff whether deliberate or accidental.
• Report any behavioural concerns to a member of staff. Don’t attempt to intervene yourself.
• If you experience any issues during the activity, please contact a member of staff as soon as possible.

Groups / Birthday Parties

• Our soft play is available to hire.
• For group booking guidelines please speak to the relevant venue.

The Reef (IB Leisure) Specific Guidelines

• Recommended age: 5 years and under.
• Ratio is one adult to two Children.
• It is forbidden to climb on the netted walls or the play area structure.
• Please do not allow children to play in front of the slide exit.
• We recommend that parents do not enter the structure unless absolutely necessary.
• No pushchairs allowed in the play area due to health & safety. A secure buggy park is available to use adjacent to the main reception.

Thornaby Pavilion BioBounce Specific Guidelines

• Recommended age 4 years +
• Socks must be worn at all times – No bare feet.
• Under 16’s need to be supervised at all times.
• No somersaults or acrobatics on the inflatables.
• No keys, key chains, sharp or pointed items to be taken on the inflatables.
• All jewellery to be removed before using the inflatable.
• If you hear the supervisors whistle please stop immediately.
• No pushchairs to be taken into the play area due to health and safety.

PlayBarn (Billingham Forum) Specific Guidelines

• Recommended age: 8 years and under.
• Please follow all the rules of play to ensure your visit is safe and fun.
• Only children who are under 4” 10’ (148cm) in height are allowed to use the PlayBarn.
• Do not climb up the slide.
• Do not play in front of the slide exit.
• Do not climb on the netted walls or the play area structure.
• Children should be evenly distributed between the play area to allow room to play safely.
• Larger or more boisterous children should be segregated from smaller ones.
• No pushchairs o be taken into the play area due to health and safety.

• All participants must be aged 14 years and above, be able to swim 25 metres, and weigh no greater than 16 stone.
• To use the white water course, all participants must complete and sign (or be signed by a parent/guardian if under 18) an ‘Activity Medical Consent Form’. These must be submitted when signing-in at Reception with an ‘Activity Booking Form’.

Bellboating – All Participants must be aged 8 years and above, and be confident around water.

Powerboating – All Participants must be aged 14 years and above, and be confident around water.

Multi-Activity Days (including Team Building) – All Participants must be aged 10 years and above, and be confident around water.

Kayaking Courses & Tuition – All participants must be aged 8 years and above, and be able to swim 25 metres.

Stand Up Paddleboarding Courses – All participants must be aged 10 years and above, and be able to swim 25 metres.

Water Quality

• All of our watersports activities take place on the River Tees on water from high on the Pennines journeying its way down the river towards the sea. On its journey there may be factors that can potentially change the quality of water in the river from day to day and therefore we cannot guarantee the open body of water is bathing quality. So, remember, this is notdrinking water so please ensure that after using this facility or any other body of open water, that you clean your hands and shower before eating to reduce the risk of illness. Our full Water Quality Statement can be read online.

Other Paddlesport Safety Guidelines

• To be able to paddle on the flat water you must have basic skills and have completed a capsize.
• For moving water you must be able to paddle Grade 3 water comfortably and have a competent moving water roll.
• All boats must be sound and in good repair with airbags and you must wear the appropriate safety equipment at all times.
• No intentional swimming is allowed in the placid water warm-up lake. (Unless authorised by the TBIWWC management and undertaken by a BC Foundation Safety & Rescue Provider).
• To use the Queen Elizabeth II Diamond Jubilee white water course, all paddlers must complete and sign (or be signed by a parent/guardian if under 18) a ‘Paddler Medical Consent Form’ and a ‘Health & Safety and Risk Declaration Form’.  These must be submitted when signing-in at Reception, they will be kept for one calendar year and new forms need to re-submitted on an annual basis thereafter.
• The forms can be sourced from the TBIWWC Reception, or downloaded from the website and completed in advance.