We’re here to help! If you require support from one of our admin teams, this page will help you to resolve your query as quickly as possible. Please take a look at the FAQs below or use the contact form at the bottom of the page to message our team.
This can be done really easily within your online account – a full list of tips and video demonstrations can be found here.
Debts can occur for one of the following reasons:
If you have a debt you can easily see them on your account and pay for them online by logging into our online booking platform and heading to the ‘My Debts’ section of your member area. Take a look at the video below to see exactly where this is.
If there is a debt on your account that you believe should not be there, please complete the form below and our team will be in touch as soon as possible.
If you’re being charged for sessions that should be included within your membership, we ask that you check your membership is connected to your Tees Active online account correctly. You can do this by checking the ‘My Memberships’ section of your account. Unfortunately, if you have signed up for your Tees Active online account as a new member and not an existing member using the membership number on your card or wristband, your membership won’t be linked to your account. If this is the case, please contact us using the form below and we will delete your current Tees Active online account so you can create another that is linked.
If your membership is showing in the ‘My Membership’ section of your member area but you’re still being charged for sessions that should be free, please contact us using the form below and let us know which sessions you are being charged for, we’ll resolve this as quickly as possible for you.
If for any reason you require a refund, please complete the form below and the relevant venue’s admin team will be in touch to resolve this for you. Please include details of your charge including date, activity and any other relevant information that will help us to process your enquiry.
If you have a Tees Active LiveMore or LiveWell discount card, your card’s membership number must be linked to your Tees Active online account for the discounts to be applied. You can check if your membership is connected within your account in the ‘My Memberships’ section.
If this isn’t showing, please complete the form below and we’ll get this resolved as quickly as possible for you.
If you’re looking to find out when a certain activity is programmed, you can easily do so online by viewing our online activity timetables here. On our timetables and pricing page you can see the public sessions for a wide range of activities with us including swimming, racquet sports, sauna & steam, fitness classes and more.
If you need to discuss your issue with the most appropriate venue please complete the form below. This is the quickest way to speak with our team and we will get back to you as quickly as possible. Please note, our reception teams cannot resolved administrative queries via the telephone if you phone the venue.
Find out more about how Tees Active are working with partners to drive positive change in the community.
