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We invest every penny to build active and healthy communities

Our Mission

Our Service Standards

We are committed to providing a high quality service across our venues for our customers. We have outlined our service standards for each venue so you know the service we aim to attain every time you visit.


Billingham Forum


IB Leisure


Stockton Splash


Tees Barrage White Water Centre


Thornaby Pavilion


Thornaby Pool


State of Play

We produce a State of Play report that highlights key aspects of our customer service. This allows us to monitor performance and measure progress in key areas of the business. You can view our most recent report here.

Think we can do better? We welcome your feedback as we strive to improve our services.

Here to Listen

There are a number of ways you can contact us to tell us about your experience. We are here to listen to you and respond to your comments or concerns as soon as possible. This is part of our commitment to providing the best service possible for our communities.

Commendations, Comments & Complaints Procedure


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Proud to work in partnership

Find out more about how Tees Active are working with partners to drive positive change in the community.

Find Out More

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