Please read the below FAQs before visiting our venues – these will be updated with new information as it becomes available.
Our customers are the heartbeat of our venues and we’ve missed seeing you all. We are delighted that we can reopen many of our services and allow you to start being more active again. In order to do this safely and responsibly, we’ve had to make some changes that you need to be aware of before visiting. Please use the quick links above for specific activity information or read the FAQs below for everything you need to know when planning your visit.
If you have any symptoms or are feeling unwell, we ask that you cancel your session and stay at home to protect our staff and customers.
For the time being all activities must be booked online and everyone must register for a new account. Find out how in the FAQs below.
We have positioned hand santising stations at the entrance to every venue and within each activity area. Please use them regularly throughout your visit.
We have enhanced our cleanig regime and ask that all customers wipe down any surfaces with the available cleaning products before and after use.
We have installed signage and some areas operate a one-way system. Please be mindful of others at all times and follow social distancing guidance.
Our teams are doing everything they can the ensure everyone can enjoy keeping active in a safe way. Please be patient and understanding.
When possible we ask that you use contactless payment methods to avoid handling cash.
We ask that all visitors aged 11+ wear a mask or face covering in all circulation areas of our venues i.e. reception areas and corridors, but you will be able to remove these once you enter the activity area to take part in the physical activity.
For information on Activ8 Health and Fitness, including payments, how to book and FAQs, please head over to the Welcome Back page on the Activ8 website.
For information on Ice Skating, including new session times, lessons, how to book and FAQs, please head over to the Welcome Back page on the Forum Ice Arena website.
Air Trail reopens on 12th April! For more information about Air Trail and what they’re doing to keep everyone safe, click here.
Following Government guidance, GoClimb is due to reopen on 17th May.
TreeTops Nursey at Thornaby Pavilion is open and has places available! Click here for more information and to enquire about spaces.
Racquet sports, gymnastics and soft play are due to return from 17th May.
Indoor Bowls at Thornaby Pavilion is due to return from 17th May.
We do not have a confirmed date for our cafes to reopen yet. Please keep checking the website and follow Tees Active on Facebook for up to date information.
As you would expect, we’ve made some necessary changes across all of our venues to ensure we can reopen safely and responsibly. Scroll down this page to watch some of our welcome back videos. This will give you an idea of the new operations we have introduced and what you can expect to see when you visit.
To allow us to manage and assess the flow of visitors across our sites, and to assist the government’s track and trace efforts, most activities must be booked online for the time being.
As of Monday 12th April, all peak time gym sessions (Monday – Friday 08:45 – 11:15 & 16:00 – 20:00) will have to be booked online but you can attend off-peak gym sessions without booking.
All swim sessions must be booked online prior to arrival at the venue.
You can only book for 1 adult through your online booking account, unless you are booking a family pass as these cover 2 adults and 2 children. Adults can book spaces for themselves and up to 2 children for activities which allow it.
Each adult needs to create their own booking account and book their sessions through this. Junior Activ8 members also need to create their own booking account which is linked to their membership to book their sessions.
In order to have their own accounts, junior Activ8 members need to have their own email address.
Everyone must register for an account on the new Tees Active booking system. It’s really important that you choose the correct option when joining to ensure you don’t run into any difficulties that could delay your ability to book activities.
There will be two options available…
Click here to register for a free account.
If you experience any difficulties or need any assistance please contact the relevant venue and we will be happy to assist. Contact information for each venue can be found here.
Our reception teams will be happy to assist you with any questions or issues you are having booking activities and can book sessions for you. Head to the Contact Us page and telephone the relevant venue.
Since the situation evolved all those months ago, we have and will continue to act only on the direction and guidance that is presented to us. Of course, this has largely stemmed from the UK government and Public Health England, but also from the industry bodies that we are associated with. Some have been more vocal than others and much swifter in their response to tackling the pressures we face upon reopening activities.
In essence, the timeline has been formulated based on how quickly guidance has been issued, as this has determined how much progress we have been able to make in each area. This has naturally identified an obvious road map for the phased reopening of services. For example, the fitness industry was extremely forthcoming with information to enable operators to open safely, which allowed us to make advancements in this area more quickly than others.
Of course, all of this is still subject to external influences, on a local and national level, and we will be reviewing everything over the course of the coming weeks and months.
The social distancing guidelines also means that some areas are unable to reopen safely at this time. However, we are committed to reopening them as soon as it is safe for us to do so.
Unfortunately at the moment we are not allowing spectators in any of our venues. This is to ensure everyone’s safety and social distancing measures are followed.
Adults are required to take part in activities with children under the age of 16. The ratio of adults to children varies depending on the activity. Please visit the swimming and ice skating welcome back pages for the ratios for these activities.
We apologise that your session was disrupted. Please contact the relevant venue who will be happy to reschedule your activity or arrange a full refund. Head over to the Contact Us page for how to contact each venue.
Face masks/coverings must be worn in all circulation areas of our venues i.e. reception areas and corridors by all visitors aged 11+, but we do not require visitors to wear face masks when taking part in physical activities, however you can wear one if you would prefer.
Visitors to Billingham Forum Ice Arena are required to wear a face mask when within the arena but these can be removed once on the ice. See here for more information.
You can read our risk assessments here.
The usual safety procedures are in place to keep everyone safe whilst in our venues, including social distancing and enhanced cleaning. We look forward to seeing you soon!
Find out more about how Tees Active are working with partners to drive positive change in the community.