Access For All
Tees Active operates alongside Partner For Change to provide a completely accessible and compliant service for all of our customers.
Find out more about Partner For Change here.
The lighting in Reception is nice and bright with plenty of natural light. The Changing rooms and pool area are medium/low artificial light.
Periodically, we have soundings of the Fire Alarm – planned and unplanned. For planned soundings we make announcements to allow the customer to prepare.
The hand driers are moderately noisy and are situated in the female and female changing rooms near to the sinks, and the male, female and disabled toilets in the Reception area.
There is background music playing at a moderate level throughout the building most of the time, with the exception of school swimming, swimming lessons and club sessions.
The Lifeguards use whistles on duty to gain the attention of bathers during pool supervision.
On entrance, the walls in Reception are grey, changing to a very bright Aqua green throughout the changing rooms and the pool hall walls are brown brick.
On entrance the Reception flooring is blue laminate, and throughout the changing rooms and pool surround the floor is a yellow/beige tile.
The lockers require a 50 pence coin. The keys are obtained from a locker bank located in the reception area and are colour coded. Red – Female, Blue – Male and Yellow – Family.
Most of our sessions are pay as you go except pool parties which are pre-booked and paid for in advance. If you hold a leisure card membership you will need to bring your card and it will be swiped at Reception upon entry.
The changing rooms are separate Male and Females. Each have a large communal changing area with a bench, 2 individual cubicles (3 in the male) and a separate disabled changing room with its own shower and toilet. There is another disabled changing room situated on the poolside. We also have 4 large club rooms for use by groups such as schools or parties. There are also 2 family cubicles which have baby changing facilities.
There is a noticeable Chlorine smell when you enter the building, and once in the changing rooms you can smell the Air Freshener (usually an orangy fragrance).
Signage to all areas is words (large print) and pictorial