Our customers are the heartbeat of our venues and we’ve missed seeing you all. We are delighted that we can reopen many of our services and allow you to start being more active again. In order to do this safely and responsibly, we’ve had to make some changes that you need to be aware of before visiting. Please use the quick links above for specific activity information or read the FAQs below for everything you need to know when planning your visit.
If you have any symptoms or are feeling unwell, we ask that you cancel your session and stay at home to protect our staff and customers.
For the time being all activities must be booked online and everyone must register for a new account. Find out how in the FAQs below.
We have positioned hand santising stations a the entrance to every venue and within each activity area. Please use them regularly throughout your visit.
We have enhanced our cleanig regime and ask that all customers wipe down any surfaces with the available cleaning products before and after use.
We have installed signage and some areas operate a one-way system. Please be mindful of others at all times and follow social distancing guidance.
Our teams are doing everything they can the ensure everyone can enjoy keeping active in a safe way. Please be patient and understanding.
When possible we ask that you use contactless payment methods to avoid handling cash.
We ask that all visitors aged 11+ wear a mask or face covering in all circulation areas of our venues i.e. reception areas and corridors, but you will be able to remove these once you enter the activity area to take part in the physical activity.
There will be hand sanitiser available on entry/exit to the venue and throughout the activity areas for you to use regularly during your visit. Customer information and guidance informing you of key safety messages and instructions will be visible throughout the centre and on our website’s.
All our staff have attended specific COVID-19 awareness training giving guidance on how to stay safe. We have enhanced cleaning regime’s which includes regular deep cleaning to ensure high levels of cleanliness are maintained. Staff will be required to routinely perform cleaning tasks throughout the operating times and may be required to wear personnel protective equipment (PPE) which may include face masks and gloves.
Whilst we have extensive measures in place to maintain the highest level of hygiene across our venues, we also have an expectation from our visitors to take responsibility for their own hygiene. As with our staff, we politely request that all our customers uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through frequent application of hand sanitiser to cleaning down equipment.
We also ask that all visitors aged 11+ wear a mask or face covering in all circulation areas of our venues i.e. reception areas and corridors, but you will be able to remove these once you enter the activity area to take part in the physical activity.
Please view the live timetable below to get the most up to date opening hours and session times.
Of course, but all children (under 16yrs) must be accompanied in the pool by an adult on a 1:2 basis.
We are not allowing spectators at this time. Please note that children are not permitted within adults only sessions.
The safety of our customers and staff is our number one priority which is why we have introduced a new booking platform like many other leisure operators. Each club will have a capacity to maintain a safe swimming environment inline with health and fitness social distancing guidelines, this helps us to control and assess the flow of visitors across the venues in the early stages of re-opening and will prevent unnecessary queuing.
If members and non-members are unable to attend a booked swim session they must be cancelled in advance to free up space for others, otherwise a nominal fee will be charged.
Admission into the swimming pool will not be permitted if you have not booked your session.
To allow us to manage and assess the flow of visitors across our sites, and to assist the government’s track and trace efforts, all swims must be booked online in advance for the time being.
You can book your swims online here.
Everyone must register for an account on the new Tees Active booking system. It’s really important that you choose the correct option when joining to ensure you don’t run into any difficulties that could delay your ability to book activities.
There will be two options available…
Click here to register for a free account.
To ensure everyone has an equal opportunity to access our swimming pools, you will be able to add two items to your basket each day. Booking confirmations will be sent via email and you will need to show this on arrival when you check-in. For the time being swim sessions will last for 1 hour.
The advanced booking is 8 days for prepaid members and Option 1, 2 and 3 Leisure Card Holders and 7 days for non-members.
Swimming can be booked by members or non members. Members can book 8 days in advance, non-members can book 7 days in advance.
Members and non-members will need to register to book gym sessions and fitness classes online. Please see the guidance above for details.
If you experience any difficulties or need any assistance please contact the relevant venue and we will be happy to assist. Contact information for each venue can be found here.
Our reception teams will be happy to assist you with any questions or issues you are having booking activities and can book sessions for you. Head to the Contact Us page and telephone the relevant venue.
Unfortunately if all of the spaces in a session have been booked you will not be able to attend this session. We have a limited amount of spaces for each session and recommend booking in advance if there is a particular time you want to visit, especially if this is during peak times.
You will also be able to hover over sessions on the swimming timetable to view the remaining spaces for each session, allowing the opportunity to book at a time when numbers are lower if you wish.
We will be amending session spaces once social distancing measures are lifted.
Aqua fitness classes will resume from 17th May. Please click here to view the timetables page.
We want to reassure you that we have taken all the necessary steps to provide a safe environment, however we understand that not everyone will be as confident as others to return and everyone’s circumstances are different. Please email firstname.lastname@example.org and one of our team will be in touch to chat about your options.
Lessons restarted from 12th April. If you were previously enrolled onto the Learn to Swim Scheme, lessons will resume on the same day and time as previously. View the learn to swim page for all the up to date information.
You will need to bring a towel and other such items you usually require during and after swimming. We ask that you come with your swimming costume under your clothes to reduce time spent in the changing rooms.
You must bring relevant proof of your booking and also your membership card/band. The e-mail confirmation on your phone will be sufficient.
Bring any equipment/aids with you and ensure it is clean and identifiable as yours before you arrive.
Capacities vary across each swimming pool and will be reviewed continually to ensure maximum safety for visitors.
We completely understand your apprehension and uncertainty around returning right away. If you are unsure what to do or your health has changed since you last visited us, please contact us to discuss your circumstances with an advisor by completing emailing email@example.com
Where venues have car parking fees, please use cashless payments when possible, you will need to pay fees by following the instructions displayed.
Parking at Billingham Forum and Thornaby Pavilion remains the same and please ensure you take note of the time restrictions in place for free parking where relevant.
Watch the video below for what to expect on arrival. We ask that you arrive on time but no sooner than 5 minutes before your session starts. There will be short periods of time you will have to wait outside of the venue, so please come prepared for this.
Each swimming session has been allocated a period of time which includes time taken to enter the facility and time taken to get changed.
Follow all guidance given by staff and follow the new policies and procedures which have been put in place for your safety.
A limited number of Lockers will be available to use, these will be regularly cleaned by our staff.
In the changing areas there are clearly marked one-way systems in place to allow safe and easy access and egress to/from the pool. Please adhere to social distancing guidelines walking to or waiting on poolside.
We are asking all customers to arrive ready to swim (private changing will be reduced but available for those that require it).
A reduced number of showers will be available but we are asking customers to shower at home whenever possible. By showering at home before and after swimming it will minimise the time spent in the changing rooms and help maintain water quality.
Swimmers from the same household can participate amongst themselves without social distancing as per government guidelines.
Whilst in the water, participants should adhere to government guidance on social distancing in relation to others in the pool or those on poolside.
Unfortunately, no spectators are permitted for the time being.
Lifeguards will continue to supervise the swimming pool in the usual way while maintaining social distancing. In the event of having to complete a rescue or administer first aid, all lifeguards have been provided with personnel protective equipment and fully trained.
Always attempt to maintain appropriate social distance between yourself and another swimmer.
Please do not overtake whilst swimming.
Before pushing off at each turn, check to see if anyone faster is approaching and where possible allow them to overtake.
A maximum of 10 swimmers per lane must be adhered to for double lanes and 6 for single lanes.
Choose your lane using the fast, medium and easy swim signs and by watching those already swimming. Be prepared to change lanes on other users ability and maintain the maximum number per lane.
Whether stopping for a rest or catching your breath after completing your swim, please be mindful that others using the lanes will want to keep on swimming without stopping: so keep yourself to the edge of the lane allowing others to turn at the wall, turning your head away and allowing others to maintain social distancing measures.
Water fountains are currently out of use. We ask that you stay hydrated by bringing your own ‘pre filled’ water bottle on to the poolside during your swim.
Waves and flumes will return to our family sessions from Monday 17th May. Please check the timetable for session times and booking info.
At the moment you can bring floats into the pool however balls are not permitted. If you are seen to be using the float inappropriately you may be asked by our lifeguards to remove it from the pool until you have finished your session.
For the time being all lockers are free to reduce the risk of cross contamination.
When booking sessions through our online booking system, each adult needs to book their own space separately through their own account. However this is not the case when booking a family swim pass as 2 adults and 2 children are covered by these.
We have updated a number of policies for school swimming sessions, please see the FAQs below to help with any queries you may have:
We apologise if your question remains unanswered. Please get in touch with us by emailing firstname.lastname@example.org and we will be happy to assist.
We apologise that your session was disrupted. Please contact the relevant venue who will be happy to reschedule your activity or arrange a full refund. Head over to the Contact Us page for how to contact each venue.
You can read our risk assessments here.
We understand you may be a little apprehensive about visiting for the first time, so we’ve created some videos to give you an idea of what to expect and the steps we’ve taken to make sure our venues are safe and ready to welcome you back.
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Today is #WorldHealthDay and Tees Active are excited to be launching our #MovingForwardTogether campaign as we look forward to reopening our venues and welcoming everyone back to help create a happier and healthier community.
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Following on from the latest government announcement today (Wednesday 30th December) we are deeply saddened to find ourselves in Tier 4 along with the restrictions this brings. It is therefore with regret that all our venues will be closed from tomorrow (Thursday 31st December) and will remain closed until further notice.
Find out more about how Tees Active are working with partners to drive positive change in the community.