We run lessons across all of our swimming pools and spaces come and go often as children move throughout the stages. Once you have decided on your availability, whether this is specific to a particular day or venue, or whether you can be more flexible, you can join the waiting list.

Once a space that matches your criteria becomes available, an automated email will be sent to a small number of people at the front of the waiting list who will each have 30 minutes to accept the place before it is sent to the next group. This process will continue until the place is booked – please note if you miss this opportunity you will remain at your current place in the list. Please be aware that these emails are automated and could be sent at any time throughout the day or night.

All lessons are a minimum of 25 minutes of delivery time in the pool with the remaining time used to update the children’s progress and speak with parents if and when required.

Lessons are available to purchase by monthly direct debit.

Visit our timetables and pricing page for prices – select the swimming timetable and then the price tab at the bottom of the timetable.

Please note that a one off £10 joining fee applies per child when joining the Tees Active Learn to Swim Scheme. Your child will then be eligible for Tees Active LiveMore activity prices for the whole duration whilst they are on the scheme. A LiveMore card provides fantastic savings on a variety of our activities, this includes anything from swimming, ice skating and soft play, to GoClimb and Air Trail as well as birthday parties!

Please note that a one off £10 joining fee applies per child when joining the Tees Active Learn to Swim Scheme. Your child will then be eligible for Tees Active LiveMore activity prices for the whole duration whilst they are on the scheme. A LiveMore card provides fantastic savings on a variety of our activities, this includes anything from swimming, ice skating and soft play, to GoClimb and Air Trail as well as birthday parties!

When you enrol for lessons, you will create an online account where you can set up your direct debit for monthly payments.

If you are in receipt of a variety of benefits you can visit the venue in person to enrol for lessons with our LiveWell card. Please note you must bring proof of eligibility. For more on the LiveWell card please click here.

A pro-rata fee is a one-off payment which must be paid after completing your Direct Debit form. This payment covers the cost of swimming lessons until the date of your first Direct Debit payment. This amount will vary depending on what date of the month you join the programme.

The Direct Debit payment plan is a rolling 30 day contract. The terms and conditions can be found on the reverse of the application form but there are no hidden admin fees. You do not have to pay for a minimum term, however, we do ask for 30 days’ notice in writing if you wish to cancel your membership. To cancel, please email [email protected] and include with your child’s details.

The learn to swim programme is continuous and your child’s lessons may on occasion be due to take place on bank holidays. If this occurs, we will make the necessary adjustment to your next direct debit payment to take into consideration the cancellation of the lesson. The learn to swim programme breaks between Christmas and New Year for two weeks, these weeks have been removed from the price in advance.

Unfortunately, we cannot refund or credit missed lessons for religious events or festivals. Details of the Learn to Swim refund policy are available in the Guidelines and Policies section of our website under Tees Active Membership terms and Conditions.

Unfortunately, if a Direct Debit payment fails, we will attempt to contact you to take payment or attempt to take payment on the next direct debit run. If the account is not brought back up to date within this period, then we will class this as non-payment. This will result in you being removed from the programme. To avoid confusion and disappointment, please make sure payment is made as soon as possible, as we will not be able to teach anyone that is no longer registered.

If lessons have to be cancelled due to lack of swimming teachers and/or planned pool maintenance, a refund will be given. If however, the pool has to close due to unforeseen circumstances outside of our control due to an emergency etc. then as long as the member has a minimum of 47 lessons per year then no refund will be given. Please make sure you give correct contact details in case we need to contact you about a cancelled lesson.

In the unlikely event that we will need to refund, an adjustment to your next pro rata payment or if it is to short notice to make an adjustment, then we will endeavour to make the adjustment to your next available scheduled payment.

Each swimmer will learn at their own pace and we appreciate that some will be ready to progress to the next stage of the scheme earlier than others. You can track your child’s progress in the ‘Course Pro’ tab within your Leisure Hub account. This will give you an insight into the areas that require more attention allowing you to practice in your own time and progress quicker.

We ask that you communicate any issues with the venues reception team at your earliest convenience and this information will be passed onto your coach.

Unfortunately we cannot refund or credit lessons for the occasional missed lessons. However, we do have a refund policy where by the swimmer is unable to attend their lessons over a sustained period due to a medical condition. Details of the learn to swim refund policy are available upon request.

Our Learn to swim Scheme is 100% practical based and all our coaches are level 2 qualified and trained to help and motivate the swimmer to improve their technique and confidence in the water.

You can find the membership terms & conditions on our website here.

You can contact our team by completing the online form further down on this page. This will direct your query to the appropriate venue so we can provide a quicker and more accurate response.