Please read the below FAQs before visiting our venues – these will be updated with new information as it becomes available.

Welcome Back

Our customers are the heartbeat of our venues and we’ve missed seeing you all. We are delighted that we can reopen many of our services and allow you to start being more active again. In order to do this safely and responsibly, we’ve had to make some changes that you need to be aware of before visiting. Please use the quick links above for specific activity information or read the FAQs below for everything you need to know when planning your visit.

Our Commitment to You

Important Information

Stay at home

If you have any symptoms or are feeling unwell, we ask that you cancel your session and stay at home to protect our staff and customers.

Online Booking

From Monday 19th July, not all activities need to be booked online in advance. Please visit the relevant web pages for activities to find out more.

Hand Sanitising

We have positioned hand santising stations at the entrance to every venue and within each activity area. Please use them regularly throughout your visit.

Enhanced Cleaning

We have enhanced our cleanig regime and ask that all customers wipe down any surfaces with the available cleaning products before and after use.

Follow Signage

We have installed signage and some areas operate a one-way system. Please be mindful of others at all times and follow social distancing guidance.

Respect Our Staff

Our teams are doing everything they can the ensure everyone can enjoy keeping active in a safe way. Please be patient and understanding.

Use Contactless

When possible we ask that you use contactless payment methods to avoid handling cash.

Face Coverings

From Monday 19th July face coverings are optional in our venues. We ask that visitors remain mindful of others and their choices. Our staff will have face masks they can wear when dealing with visitors.

Your Questions Answered

Please make sure you wipe down any surfaces or equipment after contact using the cleaning products available

What to Expect?

The usual safety procedures are in place to keep everyone safe whilst in our venues, including social distancing and enhanced cleaning. We look forward to seeing you soon!

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Proud to work in partnership

Find out more about how Tees Active are working with partners to drive positive change in the community.

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COVID-19 Info