How to tell Tees Active what you think about the service we provide.
Tees Active aims to offer the best possible service to our customers and partners. This means listening to your comments and answering any concerns as quickly as possible.
We are constantly seeking to improve our standards, and feedback from your visit to any of our leisure centres would be welcomed. There is a range of ways of making your views known.
1) Customer Talkback Forms
We have Customer Talkback Forms available at our Information Point situated in Reception. Once you have completed your Customer Talkback form, it can be posted in the letterbox on the Information Point or handed to a member of staff.
2) By writing to us…
The Head Office address is: Customer Services, Tees Active Limited, Redheugh House, Thornaby Place, Thornaby, Stockton-on-Tees, TS17 6SG. If you would prefer to send your comments directly to the venue please visit the venues pages for contact information.
3) By phone….
Please contact Head Office on: 01642 528539. If you would prefer to send your comments directly to the venue please visit the venues pages for contact information.
4) Emailing us…
All comments, complaints or commendations will then be passed to the most appropriate person who can efficiently deal with them. Remember to include your contact details so that we can reply should you require.
In dealing with customer feedback we follow our commendations, comments and complaints procedure.