Awards & Accreditations

See below a list of all our awards and accreditations.

 Social Enterprise Mark

Social enterprises are making a real difference in the UK but few people know about them. The Social Enterprise Mark helps people to identify them, understand them and choose to benefit from them.

The Social Enterprise Mark Company is the only certification authority for social  enterprises. So you can trust the Social Enterprise Mark to show you businesses  that have society and the environment at their heart.

Big Society Award The Big Society is about moving power away from central  government and giving it to local communities and individuals. The Big Society Award set up by the Prime Minister in 2010 was created to recognise individuals, groups or organisations that are demonstrating the Big Society in their work or activities.

Customer Service Excellence

Formerly known as the Charter Mark Award, Customer Service Excellence or CSE is a national standard of excellence award independently issued in recognition of excellent customer service. Independently assessed and awarded by the Cabinet Office, the CSE award is a major part of the government’s drive to modernise public services. It is unique among quality schemes, because organisations are judged on their results through the service that the customer actually receives. Achieving the award demonstrates that customers are being put first. It demonstrates to people, both customers and people in other organisations, the high standards in public service that can be achieved.

Quest Accreditation

Quest is specifically designed for the industry to help operators like us to enhance, improve and continue to improve the quality of service provided to customers.

The benefit of Quest for customers is

•Commitment to continually improve the service

•Requires increased focus on identifying and meeting customer needs

•Is an independent assessment of the service customers receive.

Quest is the nationally recognised quality industry standard for good practice within sport and leisure management. Tees Active is committed to embracing the principles of the Quest framework to provide the highest quality of service and facility provision within the centres it operates. Quest is designed by and for the industry to help managers review, enhance, and develop the quality of service provided to customers through ongoing improvements to facility presentation and customer service.