Tees Active wins prestigious Customer Service Excellence Award
Tees Active is proud to announce that it has been awarded the ‘Customer Service Excellence Award’ following an assessment carried out in August.
The Customer Service Excellence award is a challenging standard designed to measure how well a service understands and responds to its customers’ needs, as well as building on the esteemed Charter Mark Award. Tees Active held the ‘Charter Mark’ award for a number of years and is now celebrating after being accredited with the government’s new service standard.
Steve Chaytor, Managing Director of Tees Active said;
“ Meeting the Customer Service Excellence Standard is a great achievement and a true reflection of the hard work staff show on a daily basis to ensure we provide an excellent service to all our customers. Delivering the best service possible is at the fore front of everything we do at Tees Active.”
The new award focuses closely on the experience of customers and that the required level of service was met in five key areas:
· Customer Insight
· The Culture of the Organisation
· Information and Access
· Delivery
· Timeliness and Quality of Service
Billingham Belasis, Castlegate Quay Watersports Centre, Splash, The Swan Centre for Leisure in Berwick, Thornaby Pavilion, Thornaby Pool and the company’s Head Office were all awarded the Customer Service Excellence in recognition of the high standard of customer service and commitment to improvement.
The Assessor’s report stated that:
‘Tees Active showed a clear determination to provide an excellent service to all their customers.”
It was also noted that, “There is a real sense of customer focus within the organisation. From Senior Management to front line staff a true commitment was observed.”
In 2011 Tees Active will be reopening Billingham Forum and the Tees Barrage International White Water Course after major refurbishment. Both will be submitted for assessment for the Customer Service Excellence Award to ensure that the high standards are maintained across the company. .